Garage Door FAQs

HD Doors have compiled the following list of common garage door queries, which we hope you will find helpful.

Common questions about garage doors we supply, fit and repair from Highcliffe, covering Dorset and Hampshire (about 25 miles from Christchurch, including Bournemouth and Poole). More on repairs, automation and the showroom.

How long will I wait for my new garage door?

Standard stock doors take up to two weeks; special orders between two and eight weeks.

Are you fully insured?

We are insured from our vans and equipment right through to full public liability.

Will you take my old garage door away?

Yes, and we dispose of old doors in an environmentally sound way.

What guarantees do I get?

Garage doors should only be installed or repaired by specialists. Although we expect there to be no problems, we offer a no-quibble guarantee on all works.

  • All repairs include a full service of your door, genuine parts, and a six-month guarantee on our workmanship.
  • New doors have manufacturer warranties — Garador and Hörmann offer a ten-year guarantee across a wide range of their doors, and five years on their operating systems.
  • HD Doors offer a two-year guarantee on workmanship as standard, and a five-year guarantee on workmanship if you have the door serviced by us annually (our price is £85 + VAT per year for annual servicing).

Do you cover Bournemouth, Poole and Hampshire?

Yes. We work from Highcliffe across Dorset and Hampshire, typically within about 25 miles of Christchurch. We do not take on Essex or Kent jobs.

Can I visit the Highcliffe showroom?

Yes, by appointment, Monday to Saturday. Call 01425 277 200 or use the form on the showroom page.

Which brands do you supply?

Garador, Aluroll, SWS Seceuroglide, Wessex and Wisniowski, with other manufacturers sourced when you need a specific door. See roller and sectional pages for typical ranges.

Can you automate an existing garage door?

Often, subject to a site visit — see garage door automation. Make, age and condition decide whether a motor is suitable or a new door is the better route.

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Great to deal with, highly recommend.

Craig Munden Avatar Craig Munden
June 16, 2021

Very polite, quick and efficient service both on the phone and from Darren who repaired the garage door. Highly recommend.

Alison Davies Avatar Alison Davies
November 21, 2024

Excellent and rapid service to fix broken roller garage door.

Peter Earnshaw Avatar Peter Earnshaw
February 21, 2023